Return Policy
Effective Date: October 13, 2024
At ShimmerStones, we want you to be completely satisfied with your purchase. If for any reason you are not, our return policy is designed to make the process simple and straightforward.
1. Return Period
You may return most items within 30 days of the purchase date for a full refund or exchange. Items must be in their original condition, unworn, and in the original packaging.
2. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized jewelry
- Sale items or items marked as final sale
- Gift cards
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at support@shimmerstones.com or call [Your Phone Number] to request a return authorization.
- Pack the Item: Securely pack the item in its original packaging. Include any accessories, certificates, and documentation.
- Return Shipping: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service to ensure the item reaches us safely.
4. Refunds
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
5. Exchanges
If you wish to exchange an item, please specify your desired replacement when you contact us for a return authorization. The exchange will be processed once we receive the original item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund as appropriate.
7. Contact Us
If you have any questions about our return policy, please don’t hesitate to reach out:
Street: 144 Ludel Ter Buffalo, New York, United States
Phone number: (716) 824-8852
Email: info@shimmerstoness.com
Website: shimmerstoness.com
